Frequently Asked Questions

Volunteers will be provided with free rail transport when travelling to their volunteering location as part of their role for the duration of the competition.

Registering for free travel

You can order a photo Smartcard for free at www.scotrail.co.uk/smartcard

If you’ve already got a Smartcard, or once your new one arrives, please email euro2020travel@scotrail.co.uk stating your name and the 18 digit code from your Smartcard (starts 633597) along with your first name, surname and postcode.*

Once Scotrail have your information, they will send you an email letting you know how and when you can activate your free travel on your Smartcard.

When you travel
Once you’re all set up you must tap your Smartcard every time you travel. Tap it on the go at a platform validator, ticket gates or with the ticket examiner on board the train.

Your free travel will expire at the end of the volunteer period and will do so automatically - you don’t need to do anything. After the tournament, hang onto your Smartcard so you can use it whenever you travel by adding tickets to it.

ScotRail may routinely check the usage during the volunteer period to ensure that it’s not being misused. If inappropriate use is suspected, ScotRail reserve the right to withdraw the ticket from the holder.

A message from, Scotrail: We’re looking forward to welcoming you on board and hope you enjoy your experience at UEFA EURO 2020!

*ScotRail will keep the personal data secure, only use such personal data for the purposes of allocating the travel cards and will not use it for any other purposes. Won’t share the personal data with any third parties, other than for the purposes of allocating the travel cards and will return or delete the personal data upon request.

All volunteers will receive a UEFA EURO 2020 Adidas volunteer uniform.

Yes, there will be refreshments and meals provided to all volunteers. 

Volunteers will receive bottles of water on every mission and a snack each day from the Volunteer Centre. 

Nearer the tournament, volunteers will also receive Coca-Cola products each time they are on mission. 

Volunteers will receive meals in the EURO Bistro. This will either be a hot or cold boxed meal. 

All volunteers will have to organise their own accommodation if required, to fulfil their role as a volunteer.

You will be provided with a Volunteer uniform and accreditation pass which you will be required to wear at all times whilst performing your role. Some roles may also require you to be issued with specific equipment in order to fulfil your role.

We are committed to supporting a diverse range of volunteers and ensuring that everyone has access to the UEFA EURO 2020 Volunteer Programme. A Volunteer Support Pot will be made available which will enable volunteers who face barriers to volunteering to apply for financial support. The Volunteer Support Pot is a small discretionary fund to help volunteers who may need extra financial help. Our aim is to ensure all volunteers enjoy their experience. More details will be found on the website soon. For more information on this fund please contact hello@volunteerscotland.org.uk.

Due to the fact that many of the volunteers will have an active role on matchdays, volunteers will not be provided with seats to watch matches as spectators. 

The Host City Volunteer Programme is managed separately to the UEFA EURO 2020 Volunteer Programme. Applications are currently closed for this programme. 

No, you will not receive tickets for the matches. However, please note that the minimum requirement for availability of our volunteers is the 4 match days (14, 18, 22, 29 June 2020).

Hampden Park is a no smoking venue, including e-cigarettes and vaping, and this is not permitted anywhere within the Stadium. Smoking is not permitted within the venue and spectator areas during the tournament.

All Volunteer Background checks will be conducted in 2020 ahead of the tournament once all volunteers are confirmed. Volunteers will only be contacted in the event that the outcome of their background check does not meet the security requirements or if we need further information to assist us with the check.

All volunteers will be provided with training to ensure they are able to perform their assigned roles. Training will be a combination of e-learning that you can access online and face to face training. The training period varies for each role but Volunteers are expected to attend at least 2 training sessions including role specific training and venue specific training. Some specialist roles such as drivers may require an additional training session.

The Volunteer Kick-off event is the first official training event for UEFA EURO 2020. We are now in the planning stages for the kick-off event and assessing the format that this will take place in in relation to the pandemic. The volunteer management team will be in touch with all volunteers in spring 2021 with more details!

Volunteer training is likely to take place between May 12th and June 11th 2021. The volunteer management team will be in contact with more information later this year.

UEFA will invite you to take part in online training. E-learning is a series of training modules that we encourage all volunteers to complete to prepare you for your volunteer role and ensure you have the best volunteer experience possible. Depending on your assigned role you may have a varying number of E-learning modules to complete.

Depending on your assigned volunteer role you may be invited to attend a training mission or a number of training missions on site at the stadium or respective UEFA site. These training missions will be prior to your tournament time missions commencing and will comprise of a face-to-face training session including practical elements related to your role and will be delivered by your operating area manager. At these trainings you will receive details on your role as well as important information about the venue, security and health & safety.

The accreditation centre will open on the 13th of May but please note you will be invited to collect your accreditation by the Volunteer Management Team – please do not just turn up to the accreditation centre before your invitation. You will receive an email from gla.volunteer@euro2020.com. All volunteers will require an accreditation to be on venue from 13th May. 

If you turn up to the accreditation centre without an invite, you will be turned away and welcomed back when you have your invite. 

You will be invited to complete the UEFA General Safety & COVID-19 Procedures Briefing. The information provided in the briefing plays a key part in ensuring all volunteers are aware of the safety and COVID-19 policies and procedures while on venue. 

It is mandatory to complete the briefing to obtain your accreditation for UEFA EURO 2020. 

Make sure you bring a copy of the certificate, either as a printed document or screenshot on your mobile phone when collecting your accreditation. 

Failure to provide proof of completion will result in accreditation not being issued. 

Please present the email at the accreditation centre that you received from fame@uefa.com, titled 'UEFA EURO 2020: Accreditation Request Confirmed.' 

It is mandatory to bring with you the same identification document, passport or drivers licence, that was used during your application. 

For anyone who does not have a passport or drivers licence, please ensure you email the Volunteer Management Team prior to arrival at the accreditation centre, and they will advise you on next steps. 

The main function of the V,app is to communicate your volunteer missions. It allows you to view all of your assigned missions in one place in a handy calendar view. The V.app can also be used to check in and out of your missions, saving you time queuing to check-in on venue and allowing the the Volunteer Management Team to accurately track who is on venue.

For your V.app Terms and Conditions, click here. 

If it is the first time you have used the app you will be asked to set your preferred settings for notifications and location services. We recommend allowing notifications and the use of your location for optimal use of the Volunteer App. You will receive a Volunteer App notification when any updates are made to your Mission Schedule. From time to time, we may also offer ‘extra missions.’ You will receive a notification any time an extra mission is made available, and you can choose to accept or decline.

If you choose not to receive notifications, we recommend checking the App from time to time see if any changes have been made to your Mission Schedule. Geolocation services are used to allow you to check in and out of your missions. For those who choose not to consent to geolocation services, there will be an option to do manual check in at the Volunteers Centre during the tournament.

The check in-option is only activated once the app identifies you are within the vicinity of your mission location. App notifications can be deactivated however we do recommend that you keep your notifications on to ensure you are kept up to date with any changes to your mission schedule and extra missions if they become available.

If you have any issues logging into your V.app please contact the Volunteer Management Team soon as possible on gla.volunteer@euro2020.com.

The UEFA Volunteer App is exclusively for UEFA EURO 2020 Volunteers. The App is available for free on Apple Store and Google Play. Please visit the relevant app store and click to download. If you previously downloaded the V.App last year please ensure you have the most recent version downloaded by checking your app store for updates. For Volunteers who do not use a device which supports the App, please email us at gla.volunteer@euro2020.com.

That’s great! Please email gla.volunteer@euro2020.com and let us know your updated availability which will be recorded in your volunteer profile and acknowledged during scheduling.

On the volunteer portal you will be presented with the average number of shifts associated with the role you have been offered. Please be aware this is just a guideline and the average has been calculated based on the shifts associated with that role across all 12 host cities. The UEFA EURO 2020 Volunteer team will be in touch closer to the tournament with your volunteer schedule.

The UEFA European Football Championship celebrates its 60th anniversary in 2020 and UEFA EURO 2020 will have a unique flavour to mark the occasion. For the first time in the competitions history, 12 nations will host the tournament in summer 2020, making this the biggest EURO yet. A record number of ticket sales are expected as EURO 2020 will be the most accessible tournament to date, offering more fans than ever before the chance to be part of this special competition. All 55 member nations will be taking part in the competition to decide which teams will secure the 24 places in the final. 12th June 2020 is the first EURO 2020 match to be played in Rome and the final is on 12th July 2020 in London.

Glasgow is one of 12 cities that will host UEFA EURO 2020, with Hampden Park having been selected as one of the host venues for three group games and a round of 16 match. Match dates are 15, 19, 23 and 30 June 2020. This is a unique opportunity for Glasgow and Scotland to host the best of football and celebrate with the whole country.

For more information on UEFA EURO 2020 visit euro2020.com

The UEFA EURO 2020 Volunteer Programme will be the biggest volunteer programme in the history of the tournament requiring the support of around 12,000 volunteers across Europe. For this special edition of the tournament UEFA aims to implement a memorable Volunteer Programme across all venues.

The objective of the UEFA EURO 2020 Volunteer Programme is to integrate and gather the population across Europe, as well as creating a legacy for the host countries. Volunteers will act as ambassadors for the event and the host cities, putting in practice values of solidarity and fair play which link sport to volunteering.

The Host City are working closely with transport partners to provide additional capacity where required to ensure that the city can function efficiently during the tournament.  Tournament specific travel plans for are also being developed and will be published later this year.

During UEFA EURO 2020, there will be two separate volunteer programmes. The UEFA EURO 2020 Volunteer Programme, is managed by the local organising structure (LOS) and/or by the national association, and it covers volunteers’ activities around official tournament sites, namely stadiums and hotels. The Host City Programme, which is led by the 12 host cities, covers volunteers’ activities in key public spaces within the cities, non-stadium locations (e.g. fan zones) and non-official tournament sites.

A message from the Host City team: 

Applications for the Volkswagen Mobility Makers volunteer programme are currently closed. If you had previously applied, you should have received an email. If you have not received an email, please contact the team @ hostcityvolunteers@UEFAEuro2020Glasgow.co.uk

The host city volunteer team will be working from home for the foreseeable future and will not be based in the Eastgate office. Responding to enquiries may take longer than usual during this period but we will endeavour to respond to any questions as soon as possible.

Volunteer offers will be staggered throughout March and April 2021. We appreciate your continued patience throughout this period. Please be aware that the final arrangements for the UEFA EURO 2020 matches at Hampden Park are yet to be finalised, this announcement is due to be made in April 2021. Depending on the final arrangements and plans, some volunteer roles may be subject to change or unfortunately, in some cases may no longer be required for the tournament.

We cannot guarantee that we will still be able to offer you a volunteer role for UEFA EURO 2020 if you do not accept within 7 days of your offer. However, please do contact the Volunteer Management Team at gla.volunteer@euro2020.com to check in any instance.

All applicants are carefully considered and matched with an appropriate volunteer role based on their application, availability and interview outcome.  The UEFA EURO 2020 Volunteer Management Team are unable to guarantee you will be offered another role if you do not accept the one you have been offered. If you feel for any reason you will be unable to fulfil the volunteer mission you have been offered please contact us on gla.volunteer@euro2020.com.

All applicants are carefully considered and matched with an appropriate volunteer role based on their application, availability and interview outcome.  We are unable to guarantee that friends or family member will be able to volunteer in the same role or operating area or ensure that shifts are scheduled for the same times due to different area requirements.

More information regarding your role will be communicated in the coming months. You will also be invited to attend and complete volunteer training for your role in Spring 2020. Please contact the UEFA EURO 2020 Volunteer management team by email at gla.volunteer@euro2020.com with any questions you have regarding your offered role. You can also read more about all of the operating areas here. 

Please contact the UEFA EURO 2020 Volunteer Management team on gla.volunteer@euro2020.com to explain the issue you are having. Where possible please include screenshots and as much detail as possible about the issue you are having.

Please use the “Forgot password” link on the log-in page to request a password reset. Please note any emails for password reset will be sent to the original email address you created your volunteer account with. Please note this may not be the same email address you receive your volunteer communications to.

This is likely to be happening due to your browser settings and set-up. Please enter your details, click login to continue and if returned to the same page click in the browser address bar and hit return to refresh the page.

Please click the here for a direct link to the volunteer portal. You can also copy and paste the link into your browser address bar - https://applicantportal.enterprise.uefa.com/landing. If you continue to encounter issues, please try clearing your history on your browser settings including cookies and cache and ensure that the volunteer portal website address is not on your list of blocked websites or pop-ups.

Yes, even though the tournament will be played in 2021, the name remains the same.

Yes, UEFA EURO 2020 will now take place from 11th June to 11th July 2021. You can see an overview of all the key dates here. Please note that the 4 matches at Hampden Park will now take place on the 14th, 18th, 22nd and 29th June 2021 and some volunteer missions may start as early as the beginning of May 2021.

Yes, Hampden Park will host 4 UEFA EURO 2020 matches including 3 group stage games and 1 round of 16 match as detailed below. You can download your own copy of the full match schedule here.

Group stages:

• Monday 14th June 2021 (Scotland vs Czech Republic, 2pm KO)
• Friday 18th June 2021 (Croatia vs Czech Republic, 5pm KO)
• Tuesday 22nd June 2021 (Croatia vs Scotland, 8pm KO)

Round of 16:

• Tuesday 29th June 2021 (tbc)

Any changes in to the Volunteer Programme and specific roles will be communicated via email from the Volunteer Management Team. Please check your emails for any updates.

UEFA are working closely with the Scottish FA and key local stakeholders including the Scottish Government, on the potential Covid mitigation measures required for spectators to attend matches in June 2021. These plans also include the requirements around COVID protocols for staff and volunteers who will be supporting the delivery of our matches. These plans have not been finalised yet and UEFA will be working closely with all local authorities to ensure the health of people attending, working and volunteering is preserved and that the matches can be played in a safe environment. Should you have any particular concerns about fulfilling your role then please email and a member of our team can contact you.

The volunteer recruitment, application and interview process was completed in 2019 and all roles including the stand-by list are currently filled. We will not be undertaking any further volunteer recruitment at this time. Any UEFA EURO 2020 volunteer opportunities will be posted on this website. Thank you. 

Please email the volunteer management team on gla.volunteer@euro2020.com to advise of any changes to your personal contact details since your application and interview.

Yes, if you have legally changed your name for any reason please send us an email to gla.volunteer@euro2020.com.

Please email the volunteer management team on gla.volunteer@euro2020.com detailing your situation and a member of the team will discuss in further detail with you.

Yes - all volunteer will be provided with a mask to wear on mission. More information regarding masks and all Covid-19 protocols will be communicated to all volunteers closer to the tournament. If you have any questions or concerns regarding the wearing of a mask please contact the Volunteer Management Team at gla.volunteer@euro2020.com.

All volunteer roles will be offered again via the applicant portal through March and April 2021. All volunteers need to re-accept their offer and the Volunteer Agreement on the applicant portal to formally confirm their participation at the tournament. Please be aware that the final arrangements for the UEFA EURO 2020 matches at Hampden Park are yet to be finalised, this announcement is due to be made in April 2021. Depending on the final arrangements and plans, some volunteer roles may be subject to change or unfortunately, in some cases may no longer be required for the tournament.

Volunteering for UEFA EURO 2020 will be a positive and rewarding experience. This will be your chance to help showcase Glasgow, Hampden Park and Scotland to a global audience, to make fantastic friendships with fellow volunteers and to gain invaluable skills and experience. One thing we can guarantee is that being a UEFA EURO 2020 Volunteer is a once in a lifetime experience which will leave you with lasting memories.

Online applications open on Thursday 6th June 2019. If your application is successful you will be invited to an informal interview at Hampden Park stadium between July and November. Tournament volunteers will be advised they have a role by the end of January 2020.

Applications for the UEFA EURO 2020 Volunteer Programme are now closed.

Applications opened on Thursday 6th June at 12 noon and closed on Sunday 15th September at midnight. 

The online application form should take no more than 30 minutes to complete. 

Yes online applications can be made via the link on a mobile phone or tablet. Should you have any technical issues when applying please email gla.volunteer@euro2020.com. 

All interviews will be face to face at Hampden Park between July and November 2019. We require you to come to the stadium as part of the recruitment process where you will have the chance to try on a sample of the uniform in order for us to capture your sizes.

The UEFA EURO 2020 Volunteer Programme is open to everyone as long as you are at least 18 years old on the 1st May 2020. In order to volunteer for the UEFA EURO 2020 Volunteer programme in Glasgow, you must have UK/EU/EEA/Swiss Citizenship or Leave to Remain status in the UK from the submission of the volunteer application to the end of the UEFA EURO 2020 Tournament on 12 July 2020. For full information on the criteria for the volunteer programme, see the criteria section. 

Anyone interested in volunteering is welcome to apply. In order to volunteer for the UEFA EURO 2020 Volunteer programme in Glasgow, you must have UK/EU/EEA/Swiss Citizenship or Leave To Remain status in the UK from the submission of the volunteer application to the end of the UEFA EURO 2020 Tournament on 12 July 2020. 

Yes there is a minimum age requirement. You must be 18 years of age or over on 1st May 2020 to volunteer at UEFA EURO 2020.

No experience of volunteering is required to volunteer at UEFA EURO 2020. Full training will be provided to all volunteers before the tournament begins.

Due to the requirements of each programme it is unlikely that you would be able to undertake a role with both the UEFA EURO 2020 Volunteer Programme and the Host City Volunteer Programme and therefore, if you have applied to both programmes and have been successful, we urge you to carefully consider which role you would most like to undertake and speak to the respective Volunteer Management Teams. 

There will be a range of different volunteer roles at Hampden Park and other offical UEFA venues around the city. Check out the volunteer operating areas section of the website. You will be asked in the application form what area you would prefer to volunteer in. Please note that this is only a preference and you may be offered another volunteering area based on your interview and availability.

Volunteer interviews will take place at Hampden Park from July to November 2019.

As a minimum, we request that all volunteers are available for the 4 match days based at Hampden Park. Volunteer roles are varied; some will begin in May 2020 as we prepare for the tournament, whilst others will include the days leading up to the 4 match days. The length of your involvement will depend on your volunteer role. You have the opportunity to indicate your availability within the application form and we will discuss this with you further during the process.

You will only be considered for one role in a volunteer operating area. You will not be able to volunteer in multiple areas but could be asked to help out with other roles within that volunteer operating area.

There are 12 UEFA EURO 2020 Volunteer Programmes across Europe. You can only apply for one Volunteer Programme in one of the 12 host cities. 

All volunteers must be proficient in English and or British Sign Language. If you can speak an additional language then let us know in your application as this may be helpful in certain roles as people from all over Europe will be visiting the stadium.

The majority of roles are based in and around the stadium. There also will be a small number of roles based at other key official UEFA locations such as airports and hotels and transport hubs.

You cannot pick up your uniform without picking up your accreditation. You must first pick up your accreditation before picking up your uniform.

You will be invited by the Volunteer Management Team, please ensure you bring a copy of your invitation email from them.

If you have concerns about your uniform size, this will be dealt with at the Volunteer Centre when picking up your uniform.